Ex5 Privacy Policy — How we protect Malaysian users' information
This privacy policy describes how ex5 collects, uses, stores and protects your personal information. Please read it carefully, as it forms part of our commitment to transparency and user trust.
Information collected by the platform
When you register and use the ex5 platform, we collect several categories of information to ensure services are delivered smoothly and securely. The information collected includes:
- Account information: Your full name, email address, phone number, date of birth, and username registered when you created your account.
- Device and browser information: Device type, operating system, browser type, IP address, and session data collected automatically when you access the platform.
- Financial transaction information: Deposit and withdrawal records in Malaysian Ringgit (RM), payment methods used such as FPX or Touch 'n Go eWallet, and transaction history for record-keeping and security purposes.
- Usage data: Games played, session duration, access frequency, and platform interactions for service improvement purposes.
- Cookies and tracking: Session data stored via cookies to maintain login status and user preferences.
We do not collect information beyond what is necessary for platform operations. All data collection is carried out on the basis of legitimate need and user consent.
How we use your information
Account information is used to verify user identity, prevent duplicate registrations, and ensure only eligible individuals use the platform.
MYR transaction data is used to process deposits, manage withdrawals and maintain accurate financial records for each user account.
In-platform usage and behavioural data is analysed in aggregate to improve performance, interface and the overall experience for Malaysian users.
Contact information is used to send account-related notifications, policy updates, transaction details, and customer support when required.
Device and session data is used to detect unusual activity, protect accounts from unauthorised access, and safeguard users' financial security.
Certain records are retained to meet Malaysian legal compliance requirements, including financial reporting and anti-money laundering obligations.
Cookie usage and session tracking
Ex5 uses cookies — small text files stored on your device — to enhance your experience on the platform. Several types of cookies are used:
- Essential cookies: Required for core platform functions such as maintaining login status and session security. These cookies cannot be disabled as they are critical to platform operation.
- Performance cookies: Collects anonymised data on how users interact with the platform to help us identify areas for improvement.
- Preference cookies: Stores settings such as language preference and display options to provide a more personalised experience on future visits.
You can manage your cookie settings through your browser, though disabling essential cookies may prevent certain platform features from working properly. ex5 does not use third-party cookies for advertising purposes.
Data storage, security, and information sharing
Storage & security
All ex5 user data is stored on servers protected with industry-standard encryption. Sensitive information including passwords is stored in encrypted form that cannot be read even by internal staff. All communication between your device and the platform is secured via HTTPS, ensuring data cannot be intercepted in transit.
Third-party sharing
Ex5 does not sell, rent, or share users' personal information with third parties for marketing or advertising purposes. Information may be shared only with payment service providers working directly with the platform to process MYR transactions, and only to the extent necessary for that purpose. All such providers are bound by strict confidentiality agreements.
User rights over personal data
As an ex5 user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or outdated, you may request an update via your account settings or by contacting support.
- Right to erasure: You may request the deletion of your account and associated personal data, subject to record-keeping requirements mandated by Malaysian law.
- Right to restrict: You may request that we restrict the processing of your data under certain circumstances, such as while a dispute is being resolved.
Policy changes and how to contact us
Ex5 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
This Privacy Policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA). ex5 is committed to ensuring that users' personal data is processed responsibly, securely, and in accordance with the applicable legal framework.
If you have any questions, concerns or wish to submit a request regarding your personal data, please contact our privacy team by email at: [email protected]. Our team is available in Bahasa Malaysia and will respond within three business days.
Privacy-related links
Still have questions about your data privacy?
Our FAQ section provides detailed answers on how ex5 manages user accounts and data. You can also register to experience the platform's security and reliability for yourself.